Welcome to our frequently asked questions.
If you have a question which doesn't feature on this page, you're welcome to send us an email firstname.lastname@example.org and one of our friendly team members will reply promptly.Q: What are your payment methods?
A: Health Support accepts VISA, MasterCard and PayPal. We also offer secure EFTPOS for payment of telephoned orders.
Q: What name will appear on my bank statement?
A: This will appear as Percy's Powder or PayPal. In the case of phone orders, the EFTPOS provider is Secure Sockets Pty Ltd.
Q: Why can't I log into my online account?
A: Try resetting your password. If you are still unsuccessful, contact email@example.com and we will respond with directions to reset your account.
Q: How soon will I receive my order?
A: We offer next business-day delivery to major centres (see below) via Startrack Express and Australia Post. Orders should be lodged by early afternoon for express delivery. Delivery to rural and outback locations generally takes 2-4 days. In many cases express delivery works out cheaper and easier than ordinary mail. (We do not charge for packing and handling.)
Q: Do you offer free freight?
A: Free freight is offered within Australia when the total value of your order is $100 or more.
____________________________________________________________________________________Q: How do you calculate freight?
A: Freight is calculated upon checkout, and depends on total weight, dimensions, and destination.
Q: What about international freight?
A: Freight for international orders is calculated tax-free at checkout in Australian dollars. It is based on weight and dimensions, with courier delivery and insurance costing extra. We will confirm the total cost by email upon receiving your instructions. Tracking numbers are available for orders sent by Express Post International. See the Australia Post site www.australiapost.com.au for air mail pricing and details of import documentation and restrictions relating to the country of destination. Insurance is recommended because Health Support Pty Ltd accepts no responsibility for loss, damage, or delays in transit caused by factors beyond its control.
Q: What is your returns policy?
A: See our returns policy at the footer of our home page.
Q: Terms and conditions of sale?
A: Specials and freebies excepted, title or ownership of the goods featured on this site shall not pass to the customer until paid in full.