Welcome to our frequently asked questions.
If you have a question which doesn't feature on this page, you're welcome to send us an email firstname.lastname@example.org and one of our friendly team members will reply promptly.
Q: What are your payment methods?
A: Health Support accepts VISA, MasterCard and PayPal. We also offer secure EFTPOS for payment of telephoned orders.
Q: What name will appear on my bank statement?
A: This will appear as Percy's Powder or PayPal. In the case of phone orders, the EFTPOS provider is Secure Sockets Pty Ltd.
Q: Why can't I log into my online account?
A: Try resetting your password. If you are still unsuccessful, contact email@example.com and we will respond with directions to reset your account.
Q: How soon will I receive my order?
A: Regular Australia post generally takes 2-4 days depending on your location. We do not charge for packing and handling.
Q: Do you offer free shipping?
A: YES! Orders over $100 (not including postage) within Australia are free shipping. International post charges will be calculated during checkout.
Q: What about international freight?
A: Freight for international orders is calculated tax-free at checkout in Australian dollars. It is based on weight and dimensions, with courier delivery and insurance costing extra. We will confirm the total cost by email upon receiving your instructions. Tracking numbers are available for orders sent by International Australia Post . See the Australia Post site www.australiapost.com.au for air mail pricing and details of import documentation and restrictions relating to the country of destination. Insurance is recommended because Health Support Pty Ltd accepts no responsibility for loss, damage, or delays in transit caused by factors beyond our control.
Q: What is your returns policy?
A: We do not refund products for 'change of mind' so please choose carefully before proceeding to checkout. All products purchased from our website are checked before shipment. If your item does have a defect please contact us at Health Support on 08 8373 7405 and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging, have the receipt or proof of purchase and be returned to Health Support within 14 days from the date of purchase to be eligible for replacement or refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.Q. What is a pre order and what are the benefits?
A. A pre-order is an order placed for an item that is out of stock but soon to be released.
Pre-ordering ensures that you guarantee yourself the product and that it's shipped to you as soon as it's released.