Shipping policy
FREE SHIPPING FOR ORDERS OVER $100
Health Support's postage charges are calculated at checkout based on the weight of the items ordered and your state and postcode. See freight costs below.
Orders ordered from Health Support are usually dispatched within 2 working days from when payment is received. Orders going to an Australian address normally takes approximately 3 to 5 business days by regular post or overnight express post (depending on your location) once your order is dispatched.
Freight costs within Australia
International Freight costs
Our Shipping Policy
Health Support preferred shipping methods are: Australia Post, Toll Priority and StarTrack couriers.
Our postage charges are calculated at checkout based on the weight of the items ordered and your state and postcode.
Orders ordered from Health Support are usually dispatched within 2 working days from when payment is received. Orders going to an Australian address normally takes approximately 3 to 5 business days by regular post or overnight express post (depending on your location) once your order is dispatched.
Our aim is to provide every item requested within an order wherever possible. Some items are sourced from different suppliers so if you order more than one item, your items may arrive in separate parcels but you don’t pay additional freight charges.
High demand for some requested items, changes in supply or circumstances beyond our control may cause delays beyond the estimated delivery times. We will advise you of any known delays beyond the estimated delivery times via email.
In some cases, it may be necessary for us to refund the cost of some items that will be unavailable for some time (usually more than one month).
We reserve the right to change the shipping method selected if there is a problem with the provided address and the shipping method that was selected. We reserve the right to substitute a comparable shipping method at our own discretion.
IMPORTANT:
Health Support will not replace, refund, or provide credit notes if items are damaged or lost in transit.
All costs associated with the return of parcels due to customers error e.g. incorrect address, will not be shipped until all return costs and additional shipping charges are paid.
International accounts need to be aware and must check with their local customs services and local laws to ensure that there are no special requirements or any restrictions on importing products into their country or state before ordering.
Health Support will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items.
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please contact us at sales@healthsupport.com.au and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.
Defective items must be returned to Health Support within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value or a refund will be given.